Return & Refund

Returning an Item Time Frame

You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

What's Eligible For Return?

Damaged
- If the item delivered to you is in a damaged condition. In the case
of minor damage (like chip-off/scratch/peel-off, torn stitches on
upholstery or carpets) customers can choose not to return the item and
instead request a carpenter service from Cinnamonhomes.in to fix the
damage.

Defective
- If the item delivered to you is defective. A defect is the
unfortunate result of a flaw in manufacturing, which hinders the
intended use of the product (for e.g. imbalance, wooden joints opening
etc). Please note that natural characteristics of the material used,
like appearance or texture (especially for solid wood products) are not
defects.

Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.

Missing - If the product delivered to you is incomplete or has components missing.

Not Functional -
It the product delivered to you is dead on arrival, this could occur in
items with batteries or requiring electrical sources

To initiate a return

Please send us 2 images (one of damaged part and one of the entire product) of
the product to ascertain the reason for return to hello@cinnamonhomes.in

The returned product should be in its original packaging, and in the
same condition as you received the product. Please ensure that all tags,
peripherals, warranty/ guarantee card, freebies and accessories
including keys, straps and locks are intact.

Item cannot be returned for any reasons other than following: Damage / Manufacturing defect/ Expired product & In-correct
product.

Once we receive the images, Cinnamonhomes Resolution team will connect with you within 24 hours.The return requests are
evaluated by the Resolution team in consultation with the
merchant and a technician visit may be scheduled (if required). Please
note that the resolution will be provided basis the technician’s
evaluation report.Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.Please retain the
original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.