Frequently Asked Questions

We offer a 7-Day Return Policy for all products.

Returns are accepted only for the following reasons:

Damaged Product
Manufacturing Defect
Incomplete Product
Incorrect Product
The time frame starts from the date the product was delivered as per the
confirmation received from our logistics team or courier partners.


send us 2 images (one of damaged part and one of the entire product) of
the product to ascertain the reason for return which can be initiated
by sending an email to

Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.

We request you to retain all packing materials unless instructed otherwise
by our team. Refunds will be processed only after we have collected the

Once the pickup is done, refunds will be
processed within 48 hours. Depending on the mode of payment you used,
banks and payment gateways usually take between 7 to 10 working days to
credit the amount to your account.

Warranty Terms
The warranty covers manufacturing/ workmanship and material defects that
occur during the warranty period. The warranty applies to furniture used
under normal household conditions.

This limited warranty does not apply to:

Normal wear and tear Cuts or scratches, or damage caused by impacts or accidents Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning
products. (eg upholstered furniture will lighten over time if it's exposed to direct sunlight) No warranty on upholstery/ coverings/ cushion Cove The warranty does not cover damages due to the usage of the product
beyond its intended use and wear & tear in the natural course of product usage. In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product and is thus not warranted for this purpose. (for solid wood furniture)
Glue lines or other issues related to the natural characteristics of wood are not defects and not covered under warranty.In addition, any claim for seasonal splits, joints opening is limited to warranty period from the time of purchase. (for solid wood furniture)

Carpenter Assembly

Time Frame

If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (seven) days of the order confirmation, or before it is shipped, whichever is earlier.

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund.

Returning an ItemTime Frame

You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

What's Eligible For Return?

- If the item delivered to you is in a damaged condition. In the case
of minor damage (like chip-off/scratch/peel-off, torn stitches on
upholstery or carpets) customers can choose not to return the item and
instead request a carpenter service from to fix the

- If the item delivered to you is defective. A defect is the
unfortunate result of a flaw in manufacturing, which hinders the
intended use of the product (for e.g. imbalance, wooden joints opening
etc). Please note that natural characteristics of the material used,
like appearance or texture (especially for solid wood products) are not

Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.

Missing - If the product delivered to you is incomplete or has components missing.

Not Functional -
It the product delivered to you is dead on arrival, this could occur in
items with batteries or requiring electrical sources


To initiate a return

Please send us 2 images (one of damaged part and one of the entire product) of
the product to ascertain the reason for return which can be initiated
by sending an email to

Once we receive the images, Cinnamonhomes Resolution team will connect with you within 24 hours.The return requests are
evaluated by the Resolution team in consultation with the
merchant and a technician visit may be scheduled (if required). Please
note that the resolution will be provided basis the technician’s
evaluation report.Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.Please retain the
original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

If you are not a registered user and bought a product from our Showroom, Then you can contact us on 09560255573 or email us at

The returned product should be in its original packaging, and in the
same condition as you received the product. Please ensure that all tags,
peripherals, warranty/ guarantee card, freebies and accessories
including keys, straps and locks are intact.

Item cannot be refunded for any reasons other than following: Damage / Manufacturing defect/ Expired product & In-correct

Mode Of Refund Payment

Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account).

Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days.